Key points
- Social Security and SSI are paid electronically. The bill is paid from your parent's account, not by sending the benefit to the home.
- A power of attorney or a joint bank account does not give authority over Social Security benefits. Only a representative payee has it.
- A payee must use the benefits for the person's current needs, save what is left and keep records.
- A payee has no authority over pensions or other income unless the payee is also a legal guardian or holds a power of attorney.
- A resident on SSI in a licensed home keeps a personal needs allowance.
How benefits are paid, and how to change where they go
The Social Security Administration says federal law requires Social Security and Supplemental Security Income (SSI) payments to be made electronically, by direct deposit or a Direct Express card. The benefit lands in your parent's bank account, and the care home is paid from that account by check, bill pay or automatic transfer.
When an account changes, Social Security lists three ways to update direct deposit as of October 2026. The person can sign in to their my Social Security account online, which it calls the fastest way. The bank or credit union can send the new details to Social Security if it offers automated enrollment. Or the person can call 1-800-772-1213, Monday through Friday, 8 a.m. to 7 p.m.
Those routes are for the beneficiary. A son or daughter cannot redirect a parent's benefit by showing a power of attorney, for the reason in the next section.
What is a representative payee, and when is one needed?
A representative payee is a person or organization that Social Security appoints to receive benefits for someone who cannot manage, or direct the management of, their own Social Security or SSI payments. Social Security presumes an adult is capable. If it appears that may not be true, it gathers evidence and decides whether to appoint a payee.
Families are often surprised by one rule. Social Security states that having power of attorney, being an authorized representative or having a joint bank account with the beneficiary is not the same as being a payee, and that the Treasury Department does not recognize a power of attorney for negotiating federal payments. A person who holds a power of attorney for someone unable to manage benefits must still apply to be payee.
To apply, Social Security says to contact the nearest office, complete form SSA-11 and show proof of identity. It usually wants the application made face to face. It looks first to family or friends, then to qualified organizations.
A person who is still capable can plan ahead. Social Security lets adults name up to three people in advance who could serve as payee if the need arises.
What a representative payee must do
Social Security's list of required duties for a payee is:
- Determine the beneficiary's needs and use the payments to meet them.
- Save any money left after current needs are met, in an interest-bearing account or savings bonds, for future needs.
- Report changes or events that could affect eligibility for payments. That includes a move. For a person on SSI it also includes moving to or from a hospital, nursing home or other institution.
- Keep records of all payments received and how they were spent or saved, and provide them to Social Security on request.
- Complete accounting reports when required. Social Security mails an annual Representative Payee Report to payees who must file one. A spouse who is payee is no longer required to file it but must still keep records.
- Return any payments the beneficiary is not entitled to, and any saved funds when no longer payee.
What a payee may not do, and what a care home may not do
Social Security says the bank account must be titled so it is clear the money belongs to the beneficiary. A payee cannot put the funds in the payee's own account or use them for the payee's personal expenses. An individual payee is never approved to charge a fee. Unless the payee is also a guardian, the payee cannot sign legal documents for the beneficiary other than Social Security documents.
When a beneficiary lives in an institution, Social Security tells payees to allot a reasonable share of the benefits for the institution's usual charges and to consider the person's other current needs as well. Its guidance does not mention assisted living by name, so ask the local office how it applies.
California's licensing regulations also limit the home. Under Title 22, section 87217, no licensee or employee of an RCFE may accept a general or special power of attorney for a resident or become substitute payee for a resident's payments. The one exception is a licensee that Social Security itself has appointed as representative payee.
If you suspect a payee is misusing a parent's benefits, the Consumer Financial Protection Bureau says to contact the local Social Security office or call 800-772-1213. The broader signs are in financial elder abuse warning signs. If anyone is in immediate danger, call 911. Complaints about a licensed care home go to California's Community Care Licensing Division at 1-844-538-8766.
What is the personal needs allowance?
A person on SSI who lives in a licensed home is paid at a higher rate, and the home may charge only a set amount of it for basic services. The rest is the resident's personal and incidental needs allowance. California Advocates for Nursing Home Reform (CANHR) puts that allowance at $182 a month for a single person in 2026. The rates and rules are explained in SSI and board and care in California.
If the home holds that money for a resident, section 87217 treats it as the resident's cash resource. The home must give receipts, keep a current ledger for each resident and keep the funds separate from its own.
Residents who pay privately have no set allowance. It is up to whoever manages the money to leave enough for clothing, haircuts, a phone and small comforts.
Pensions and other income, and how Hamssa can help
A representative payee's authority stops at Social Security and SSI. Social Security says payees have no legal authority over pensions or any other income unless the payee is also a legal guardian or holds a power of attorney. Each pension plan has its own rules, so ask the plan administrator what it needs before your parent's situation becomes urgent.
The tools for the rest of a parent's finances, such as a financial power of attorney or a conservatorship, are compared in managing a parent's money to pay for care.
Hamssa Benrekia is a senior living placement specialist in Torrance who helps families in the South Bay and Harbor area find licensed assisted living communities and board and care homes. Once you know the monthly income and budget, she can say which homes in her area may fit it. She does not give financial advice or handle benefit applications. More topics are in the California Assisted Living Placement Guide. To talk about a search, contact Hamssa.
Common questions
Can I manage my mother's Social Security with a power of attorney?
No. The Social Security Administration says having power of attorney is not the same as being a payee, and that the Treasury Department does not recognize a power of attorney for negotiating federal payments. If your mother cannot manage her benefits, you must apply to Social Security to be appointed her representative payee, using form SSA-11, usually in person at a local office.
Can an assisted living home be the representative payee?
Only if Social Security appoints it. California regulation, Title 22, section 87217, says no licensee or employee of a residential care facility for the elderly may become substitute payee for a resident's payments or accept a power of attorney for a resident. The stated exception is a licensee appointed by the Social Security Administration as the resident's representative payee.
Does all of a parent's Social Security go to the care home?
Not necessarily. Social Security tells a payee for a person living in an institution to allot a reasonable share of benefits for its usual charges and to consider the person's other current needs too. A resident on SSI in a licensed California home keeps a personal and incidental needs allowance. A private-pay resident's budget is set by the family or whoever manages the money.
How do I change where my father's Social Security is deposited?
As of October 2026, Social Security says a beneficiary can update direct deposit by signing in to a my Social Security account, by asking a bank that offers automated enrollment to send the new details, or by calling 1-800-772-1213 on weekdays. If your father cannot manage this himself, a relative needs to be appointed representative payee before acting on his benefits.
Sources
Official pages this page relies on. Rules and programs change, so check the source for the current version.
- Social Security Administration: Representative Payee Program (When People Need Help Managing Their Money)
- Social Security Administration: Frequently Asked Questions for Representative Payees
- Social Security Administration: Update direct deposit
- California Code of Regulations, Title 22, section 87217, Safeguards for Resident Cash, Personal Property and Valuables (Cornell Legal Information Institute)
- California Advocates for Nursing Home Reform (CANHR): Supplemental Security Income (SSI) in RCFEs
- Consumer Financial Protection Bureau: Reporting elder financial abuse (help for family and friends of people in nursing homes and assisted living)
- California Department of Social Services: CCLD Complaint Hotline
This guide is general information, not medical, legal or financial advice. Program rules and costs change; confirm details with the agency named in the sources.